Terms & Conditions
By accessing this website or by purchasing our products, you agree to the following:
- I am using this site for personal, commercial, or educational purposes only, and I will keep all information (shipping location, billing address, security policy) discreet and will not show my account to anyone else.
- I am aware that some of the products advertised on the website may be harmful to my health and have undesirable side effects.
- I am at least 18 years old (for European customers) or 21 years old (for US customers).
- I am not interested in causing harm to anyone with this site and am only using it for commercial purposes.
- I shall engage with the site's operators in a polite and culturally appropriate manner.
- I am not a law enforcement collaborator or a representative of any law enforcement organization.
1. INTERNATIONAL JURISDICTION
- All personal information gathered on the Roids USA website will be handled following European law. Even if a foreign country's authorities submit an official request, the data of clients on the Roids USA website cannot be disclosed.
- It is your responsibility to find out whether pharmaceutical drug transactions over the internet are illegal in your jurisdiction.
- Before we obtain any products, they are all thoroughly tested. The manufacturer guarantees quality and authenticity, and we safeguard it.
- Any quality issues should be notified to the site administrator as soon as possible in a support ticket with a detailed explanation of the issue and, if necessary, proof images.
- If you are allergic to any of the components in a product you purchased from us and have used it, please see your doctor; such cases are beyond our scope of expertise.
3. PLACING AN ORDER
Before placing an order, please read the ordering instructions carefully. Once you place an order, it will remain dormant until you pay for it.
We will begin processing orders within 24 hours of receiving the payments.
- CANCELING AN ORDER
- You may cancel and delete an order whenever you like, but only if it has not been submitted to us already.
- If the order has been paid for or we have activated it already, you must request a cancellation by submitting a support ticket via our contact us page.
- ORDERING THE WRONG PRODUCTS
- If you ordered items you don't need by mistake and haven't been able to inform us before the date the shipment was released, we will not reship you the required products.
- Because a placed order does not reserve products in stock, if the time between placing the order and paying for it is longer than one week, you must confirm the availability of the ordered products by submitting a support ticket via our contact us page.
- Placing an order freezes the price. If the order is left unpaid in the system and the current live price changes before you decide to pay for it, you will still be required to pay the original amount quoted in your order.
- BULK DISCOUNTS
If you wish to order several different products but the total quantity of each product isn't enough to qualify for a bulk discount, simply place an order and contact us to negotiate a lower price. Only within the parameters of our marketing policy can we provide a bulk order discount.
- YOUR ORDER STATUS
You can always check the status, content, and other details of your order in your order history, which is accessible through our site under the My Account section.
- ORDER CODES AND TRACKING NUMBERS
Do not mix up the order number with the mail tracking code associated with your transaction; they serve two distinct purposes.
4. CONCERNING SHIPMENT
- SHIPMENT METHODS
- The packages are being sent from Europe by regular airmail.
- The package is flown to your country and then transported to the address via overland transport.
- We only ship internationally; domestic shipping is not offered.
- ESTIMATED DATE OF DELIVERY
- After the payment has been transferred to our account, the orders will be shipped within 1–5 days.
- You will be contacted by email once the package has been shipped, indicating an estimated arrival date. This will also be shown in your order history in the My Account section of the website.
- The average arrival time is 7 to 20 days.
- The predicted arrival dates are provided by the mail provider and are not exact; the actual arrival date may vary by 3-5 days from the stated one.
- We have no control over the shipment speed because the mail service is beyond our control, so shipping delays cannot be ruled out.
- BILLING AND MAILING ADDRESSES
- The billing and shipping addresses you provide may differ.
- Your mailing address must be valid and accessible for a minimum of 40 days.
- If you wish to divide an order and send it to several addresses, you must create separate orders and fill in the addresses required. However, in this case, you will only have to pay the shipping price once.
- SHIPMENT DELAYS
- The estimated delivery date shown in your order history is used to calculate the overall delay of your shipment.
- If a parcel is more than 15 days late, you should report it to us. However, minor delays are considered normal due to the mail service's instability.
- We regret to notify you that technical issues may result in shipment delays. However, this should not cause you concern or disappointment. If an order is held up in our warehouse for more than 7 days, please submit a support ticket and request compensation; otherwise, we can offer to credit your account against future purchases in such cases.
- RECEIVING YOUR PACKAGE
- Because products are stored in various warehouses around the world, we split orders into as many shipments as needed; thus, shipping dates may vary by up to 24-48 hours from package to package.
- You may receive multiple separate packages for your overall order. Therefore, each time you receive a package, log in to the site, access your order history, and enter the received number of items in the field next to each product from that package, then click accept. In this way, you are alerting us that the package has been received.
5. OUR POLICY ON RESHIPPING ORDERS
- INDIVIDUAL ITEMS RECEIVED IN YOUR PACKAGE
- Items missing from your order:
After you submit the product quantity shortage and the customer service representative comes to a decision, you will be compensated.
- Incorrect items in your package:
If the erroneous product is delivered, the customer will be compensated with a reshipment of the correct product.
- Damaged items in your package:
If a product is damaged and you are unable to use it, you must report it via a support ticket and then provide a photograph of the damaged product, labels, and packaging and submit them via a support ticket.
- Items missing from your order:
- MISSING PACKAGES
- Packages that go missing due to an incorrect address provided to us are not reshipped.
- The shipment will not be reshipped if you change your address (i.e. move to a different house) before the scheduled delivery date. If you do this after the expected but 30-day overdue date has passed, you'll need to ask someone to receive the shipment at your prior address, otherwise, we will only reimburse 50% of the package's value.
- You must report the package as missing 30 days after the scheduled delivery date and submit to us the package and order ID, as well as a new address for reshipment.
- LOST PACKAGES
- If a package is overdue by more than 30 days, it is considered lost.
- The first complaint about a shipment’s delay must be received no later than the 15th day after the scheduled delivery date. Shorter delays are not a cause for concern because the mail service can be irregular at times.
- PACKAGES SEIZED IN TRANSIT
- If your package has been confiscated and you have received a seizure letter, you need to scan or take a photo of it and submit a support ticket via our contact us page.
- You must supply us with a new address for reshipment after the letter has been evaluated and the reshipment has been accepted by us.
- To avoid further issues, it will be necessary to provide us with a new shipping address. If you refuse to provide it, however, we will reship nonetheless, but shipping would not be guaranteed, thus we will not reship for free again the second time.
- OUT OF STOCK ITEMS
If the items that are to be reshipped are out of stock at the time of our reshipping your items, you have two options: wait for the stock to be replenished or accept a replacement brand or product at the same cost as the original items.
6. RETURNING PRODUCTS
- Because the sender address on the package sent to you is a falsification, we will not receive it if the package is returned to the sender.
- You must submit the reason for returning the products by submitting a support ticket and discussing the situation with a customer service representative.